Fudge Questions:

How should I store my newly purchased Roly’s fudge?
Roly’s Fudge is made freshly every day in small batches to ensure maximum taste . It does not need to be kept refrigerated (fudge doesn’t like to be cold!). If the fudge is kept at home in sealed containers it will last for up to 3 months (self control permitting!).

Is your fudge vegetarian / dairy-free / gluten-free?
All of our fudge flavours are vegetarian suitable. Our fudge is not vegan friendly or dairy free, as we have butter and milk in all of our fudges. Our basic fudge recipe is gluten free, but there are some flavours with added ingredients, like Baileys, Christmas Pudding, and Whisky and Ginger, that aren’t gluten free.

When should I order my fudge [… for Christmas/Easter/Mother’s Day/etc.] for maximum freshness?
In order to ensure your fudge arrives on time, please give yourself plenty of time to order – see the Delivery page for more information.

As the fudge stays fresh for 3 months, you can order anytime in this time period, but we would normally recommend ordering up to 2-4 weeks before you need your fudge for maximum taste and quality.

What is the texture of your fudge?
Our handmade artisan fudge is a crumbly fudge, as opposed to being waxy or soft like many other fudges.  Everything is handmade in a very traditional way, with layers being folded into the fudge as it cools on marble.  This gives for a unique crumbly texture, which is entirely intentional and which our customers come back to purchase time and time again.

Ordering and Website Questions:

Help – the website isn’t working!
If you experience any problems with our new website, we would be grateful if you could send us a full report of the problem on the form on the Contact Us page, including on which page there is a problem (including an URL) and what issues you are experiencing.

Where is my parcel?
Please refer to the Delivery page for more information. If your order is going to somewhere in the UK, we have a Track and Trace system where you can check where your fudge is using your delivery code on the Royal Mail website. If you haven’t received this code, please let us know and we will send it out to you.

Can I specify a delivery date?
Unfortunately not, as we cannot guarantee what date your parcel will be delivered (please see ‘Where is my parcel?’).

However, if you select the Special Delivery option at checkout, you can get your fudge guaranteed delivery for the day after next. See the Delivery page for more details on how this works.

Can I have boxes with different flavours than those listed?
Yes. Place an order for a box of any type. Then you can clearly list in the ‘How did you find out about Roly’s Fudge?’ box on checkout the flavours you’d like to replace your order with. If you’re ordering more than one box in an order, please be clear on which box you’d like to replace the flavours!

Can you ship internationally?
Roly’s Fudge can be shipped to anywhere in the world; currently we are unable to deliver to US and Canada. Please see the Delivery page for more information.

Franchise Questions:

Do I need any retail experience to run a Roly’s Fudge franchise?
No retail experience is necessary – only enthusiasm! Please contact us on our Franchise portal for more information.

Wedding Favour Questions:

How much notice do I need to give before ordering my wedding favours?
The more notice you give, the better, in order to complete your order in plenty of time. A notice in advance will give us time to organise a date to make the batches of fudge necessary for your order. Specialised orders such as fudge hearts need at least six weeks notice, as these require more preparation.