Fudge boxes

At Roly’s Fudge, all of our prices are inclusive of standard postage and packaging within the UK. This means there are no nasty shocks at checkout!


When will my parcel be dispatched?

Standard Free Delivery

We aim to process and dispatch all parcels the next working day (Monday to Friday). All orders placed on Friday will be dispatched on Monday.

When does it arrive? We are pleased to say that our customers usually receive their order within 3 working days. You can track this using your tracking code, issued the next working day after your order. You can track your order any time by visiting Royal Mail Track and Trace.

During Busy Times: Although the majority of orders are received quickly by the customer, Royal Mail do stipulate that parcels may take up to 4-7 working days particularly in busy periods.

 

Expediated Special Delivery

When does it arrive? We will dispatch this the next working day – therefore you should receive your parcel the day after that (for example, if you order on a Tuesday, your order will arrive on a Thursday).

If you place your order early morning, you may find that we dispatch same day. This is because we place importance on getting the order to you as quickly as possible; if the order can be dispatched earlier, it will do. 
This service is only available for orders placed Monday-Thursday. All orders placed on Friday will be dispatched on Monday, to arrive Tuesday.

 

These services exclude Bank Holidays and any other holiday days where Royal Mail would normally not deliver. More information is on the Royal Mail website (external link).

Worldwide ShippingFor International Delivery, please visit the International Deliveries page >>

 


 

Packaging of your Roly’s Fudge Order

If you have selected ‘No gift wrap’ when placing your order, for extra protection your fudge will come in a complimentary black luxury ‘Roly’s Fudge’ box containing your Roly’s Fudge. This isn’t a form of gift wrap – if it arrives damaged or marked, we don’t send a replacement black box.

If you have selected any form of ‘gift wrap’ when placing your order, your fudge will come in a sleeve (Assorted, Vanilla, or Sea Salt Fudge). If you choose another flavour, it will be giftwrapped in the Roly’s colour choice of wrapping paper you have selected. The wrap comes with a ribbon of our choice, as well as a Roly’s Fudge tag, a Handmade in Roly’s Fudge sticker, and your chosen message card. Please note this is all branded gift wrap.

If the gift wrapped box is damaged in any way, please contact us immediately at mail@rolysfudge.co.uk with a photograph of the damage. We may ask you to return the product, in which case please retain the receipt so we may reimburse postal costs.

 

Multiple items ordered from Roly’s Fudge

Some parcels will arrive in separate parcels depending on the amount you have ordered. For example, if you place an order for two of our 600g boxes, these will not arrive together.


My parcel has not been received

Although we are happy to answer any enquiries concerning the dispatch of your order, Royal Mail are unable to investigate any missing parcels before 7 working days of the dispatch of your parcel.
To ensure your order is received, please ensure the delivery address is correct. We are unable to resend parcels if this is not the case.

First, please check whether you have received any cards through your letterbox or at the appropriate delivery place stipulating an attempt to deliver an order. The vast majority of parcels are found with a neighbour or in a safe place. Sometimes a postman will designate a recycling bin or an outbuilding as a Safe Place, so please check there first. We would also recommend contacting your local Post Office to check whether your order is being kept there.

If after 7 working days your order has not been received, please contact us at mail@rolysfudge.co.uk to discuss options.


Problems with your parcel

If there are any quality issues with your product, please contact us immediately at mail@rolysfudge.co.uk. We will ask you to return this product for our assessment; please refer to the Returns information below.


Returns

Please note that, in the case of a return, we ask all customers to return as much of the parcel as possible. We can’t process returns or refunds if you have thrown away or eaten the product, as we are unable to analyse the problem.
Please retain the receipt and proof of postage when returning a parcel to enable us to refund any postal charges incurred, replace an order or issue a full refund if necessary. We are only able to refund postal charges and products if this receipt is retained.