At Roly’s Fudge, all of our prices are inclusive of standard postage and packaging within the UK. This means there are no nasty shocks at checkout!
Packaging of your Roly’s Fudge Order
If you have selected ‘No gift wrap’ when placing your order, your fudge will come in a complimentary white ‘Roly’s Fudge’ box containing your Roly’s Fudge.
This is a box to add further protection to your product, and should not be assumed as a form of gift wrap.
If this box is damaged in any way, we are unable to send a replacement for this white container.
If you have selected any form of ‘gift wrap’ when placing your order, your fudge will come giftwrapped in the Roly’s colour choice of wrapping paper you have selected. The wrap comes with a ribbon of our choice, as well as a Roly’s Fudge tag, a Handmade in Roly’s Fudge sticker, and your chosen message card.
If this box is damaged in any way, please contact us immediately at firstname.lastname@example.org with a photograph of the damage. We may ask you to return the product, in which case please retain the receipt so we may reiumburse postal costs.
Delivery of your Roly’s Fudge Order
When your item will be dispatched
When your item will arrive
Royal Mail Tracking
Royal Mail UK Special Delivery – Dispatched the following working day, and guaranteed to arrive the day after (Signature Required)
If you select this option, your order will be guaranteed to arrive in two days time. Your order will be dispatched the following working day using Next Day delivery, and will arrive the day after. For example, if you place your order on a Tuesday, your order will be guaranteed delivery on the Thursday.
This service delivers from Monday-Friday only. All orders placed on Friday will be dispatched on Monday, to arrive Tuesday.
All International parcels to Europe and worldwide now come with a tracking number. Royal Mail gives the delivery aim that parcels to Europe are normally received within 3 to 5 working days, and delivery to the rest of the world is in 5 to 8 working days. However, this is not a guarantee. Our experience has shown that parcels can take 10-15 working days. During busy periods such as Christmas all European parcels do take longer than usual. Should you have any questions prior to making your order please do contact us at email@example.com.
Bank and Public Holidays – 2018
On the following public and bank holidays, Royal Mail do not deliver (this information is obtained from the Royal Mail website). Therefore please keep this in mind when placing your Royal Mail Tracking or Royal Mail UK Special Delivery.
|1 January – Monday||Bank Holiday||No collections or deliveries|
|30 March – Friday||Good Friday bank holiday||No collections or deliveries|
|2 April – Monday||Easter Monday bank holiday||No collections or deliveries|
|7 May – Monday||Early May bank holiday||No collections or deliveries|
|28 May – Monday||Spring bank holiday||No collections or deliveries|
|27 August – Monday||Summer bank holiday||No collections or deliveries|
|25 December – Tuesday||Christmas Day||No collections or deliveries|
|26 December – Wednesday||Boxing Day||No collections or deliveries|
Multiple items ordered from Roly’s Fudge
Some parcels will arrive in separate parcels depending on the amount you have ordered. For example, if you place an order for two of our 600g boxes, these will not arrive together.
Please note that orders for fudge sauce will be sent separately from orders of gift boxes.
My parcel has not been received
Please check whether you have received any cards through your letterbox or at the appropriate delivery place stipulating an attempt to deliver an order. We would also recommend contacting your local Post Office to check whether your order is being kept there.
If after 7 working days your order has not been received, please contact us at firstname.lastname@example.org to discuss options.
Problems with your parcel
If there are any quality issues with your product, please contact us immediately at email@example.com. We will ask you to return this product for our assessment; please refer to the Returns information below.
We are happy to deliver to almost all locations overseas.
Please check with your own country’s custom laws to ensure that your parcel will be safely delivered to you.
Countries where there are prohibitions in sending sugar and sugar confectionery (this list will be updated periodically): Saudi Arabia, Israel, Sudan, South Sudan, Syria, Bahrain, Thailand, Paraguay, Gabon, Nigeria. This means we are unable to ship to any of these countries.
Countries where there are restrictions in sending sugar and sugar confectionery (this list will be updated periodically): Portugal, Cyprus. This means that although there is no prohibition in shipping to your country, you may experience delays.
We are also unable to deliver sugar confectionery to the USA or to Canada.
Royal Mail estimates that delivery to Europe is normally within 3 to 5 working days, and delivery to the rest of the world is in 5 to 7 working days. However, this is not a guarantee, and during busy periods such as Christmas this may take longer. Because we rely on postal services around the world, we are unable to offer tracking services for international deliveries.
Please ensure your address is correct as we cannot offer a refund where international addresses have been provided correctly.
Europe includes the following countries: Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia (EU), Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Lechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.